Responsible Gaming
at d99999

1. Our Commitment to Responsible Gaming

At d99999, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial distress, family conflict, or emotional harm. Our responsible gaming programme is built on the understanding that a small but significant number of people may develop problematic gambling habits, and that it is our duty as an operator to put meaningful safeguards in place.

Bangladesh has a passionate sports-loving audience, and d99999 is proud to serve cricket fans from Dhaka to Chittagong, football enthusiasts from Sylhet to Khulna, and casino game players from all eight divisions. With that reach comes responsibility. We take our duty of care seriously across every product on the platform — from BPL cricket betting to Slots, from live casino tables powered by Evolution Gaming to crash games provided by Spribe.

This Responsible Gaming Policy applies to all registered users of d99999 regardless of how they access the platform. It sets out the tools available to you, explains the warning signs of problem gambling, and provides clear guidance on where to seek help if you or someone you know needs it.

2. Age Restriction & Underage Protection

Registering or playing on d99999 requires users to be at least 18 years old. This is a strict, non-negotiable requirement and applies equally to all product verticals on the platform — sports betting, casino games, live dealer tables, and all crash and instant-win games.

2.1 Age Verification Process

All new d99999 accounts are subject to Know Your Customer (KYC) verification. You will be asked to submit a valid government-issued identity document — such as your National Identity Card (NID), passport, or birth certificate — before withdrawals are processed and, in some cases, before higher deposit limits are unlocked. Our verification team checks that the date of birth on the submitted document confirms you are 18 or older.

2.2 Protecting Minors

If you share a device with younger family members, we strongly encourage you to:

• Use a strong, unique password for your d99999 account that minors cannot guess
• Never save your d99999 login credentials in shared browsers
• Log out of your account after every session on shared devices
• Consider installing parental control software on shared computers or mobile devices
• Enable two-factor authentication (2FA) on your d99999 account for an additional layer of security

3. Responsible Gaming Tools

d99999 provides a comprehensive suite of responsible gaming tools that you can activate directly from your account settings. These tools are designed to help you maintain control of your gambling activity and are effective immediately upon activation. Increasing a limit or removing a restriction always requires a minimum 24-hour cooling-off period before taking effect — but decreasing a limit or activating a restriction takes effect instantly.

4. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually and can be difficult to recognise in yourself. The following section is designed to help you honestly assess your relationship with gambling and identify whether any aspect of your gaming behaviour has become harmful.

4.1 Warning Signs

You may have a gambling problem if you identify with any of the following:

• Spending more money on gambling than you can afford to lose
• Chasing losses — continuing to bet in an attempt to win back money you have already lost
• Neglecting work, family, or personal responsibilities because of gambling
• Feeling irritable, anxious, or restless when not gambling or when trying to cut down
• Lying to family members or friends about how much time or money you spend gambling
• Borrowing money, selling possessions, or using essential living funds (rent, food, utilities) to gamble
• Using gambling as a way to escape stress, depression, or personal problems
• Finding that you need to bet larger amounts to get the same level of excitement
• Repeatedly failing when trying to cut back or stop gambling on your own

4.2 Supporting Someone Else

If you are concerned about a family member or friend whose gambling behaviour worries you, d99999 encourages you to speak openly with them about your concerns. You can also contact our support team to discuss options for third-party account restrictions. We will treat your enquiry with the strictest confidentiality.

5. Self-Exclusion & Account Closure

Self-exclusion is the most powerful responsible gaming tool available on d99999. When you activate self-exclusion, your account is immediately blocked — you cannot log in, place bets, deposit funds, or access any real-money gaming features for the duration of the exclusion period. This is a serious step that d99999 takes very seriously.

5.1 Available Exclusion Periods

• 6 months — recommended for players who need a structured break
• 1 year — a longer pause for players experiencing significant difficulties
• 3 years — for players requiring extended support and recovery time
• Indefinite / Permanent — for players who wish to stop gambling permanently

5.2 What Happens During Self-Exclusion

• Your account is immediately suspended and login access is revoked
• All pending bets placed before exclusion activation will be settled normally
• Your account balance remains accessible for withdrawal — contact support at [email protected] to request a withdrawal of your remaining balance
• d99999 will remove you from all promotional and marketing communications immediately
• Your player data is retained in accordance with our Privacy Policy but will not be used for any marketing purpose

5.3 Reactivating After Exclusion

Self-exclusion is not reversible before the chosen period has ended. Once your exclusion period expires, reactivation is not automatic — you must submit a written reactivation request to [email protected]. d99999 will apply a mandatory 7-day reflection period after receiving your request before reactivating your account. During this reflection period, you will be directed to additional responsible gaming resources.

5.4 Permanent Account Closure

If you wish to permanently close your d99999 account and have no intention of returning, you may request a permanent closure by contacting [email protected] with the subject line "Permanent Account Closure". Permanent closure is irreversible. Any remaining balance will be returned to your verified payment method (bKash, Nagad, Rocket, Upay, or bank account).

6. Support Resources & Helplines

If gambling is causing you distress, you are not alone. Seeking help is a sign of strength, not weakness. Below are the support channels available to d99999 players in Bangladesh and internationally.

d99999 also recommends the following internationally recognised resources for players who need structured support beyond what our platform tools can provide:

• Gamblers Anonymous (GA): A 12-step mutual aid fellowship for people with gambling problems — meetings available online for Bangladesh-based players
• GamCare: A UK-based charity providing information, advice, and support for problem gambling — resources accessible internationally via their website
• BeGambleAware: Provides a national gambling helpline and free online counselling — accessible to international users

7. Safer Play Tips

Gambling should be one leisure activity among many — not the central focus of your entertainment or financial planning. The following practical tips will help you maintain a healthy, balanced relationship with gambling on d99999.

• Set a budget before you play — decide the maximum amount you are comfortable losing before you log in, and do not exceed it regardless of outcomes.
• Treat losses as the cost of entertainment — never view lost bets as debts that need to be recovered through further gambling.
• Take regular breaks — step away from the screen every 60 minutes. Use d99999's built-in reality check reminders to help you do this.
• Never gamble when emotionally impaired — avoid betting when you are stressed, upset, intoxicated, or feeling depressed. Emotional states negatively affect decision-making and increase risk-taking behaviour.
• Keep gambling separate from finances — never use bKash, Nagad, or bank funds earmarked for rent, utilities, food, or family expenses to fund your d99999 account.
• Balance gambling with other hobbies — if d99999 is the only leisure activity you engage in, consider broadening your social and recreational activities.
• Do not chase losses — if you have reached your loss limit for the day, log out. The next bet will not reliably recover previous losses.
• Keep your login credentials private — do not share your d99999 username or password with anyone, and enable two-factor authentication for account security.
• Understand the games you play — read the rules and RTP information for every casino game before betting real money. Understanding probability helps set realistic expectations.
• Use deposit limits proactively — set limits even if you do not currently feel at risk. It is far easier to control spending before it becomes a problem than to recover from one.

8. Contact Our Responsible Gaming Team

Our dedicated responsible gaming team operates as a separate unit from standard customer support and is trained specifically in problem gambling awareness and crisis response. All communications sent to our responsible gaming team are treated with strict confidentiality and will never be used for marketing purposes.

• Email: [email protected] — use subject line "Responsible Gaming"
• Live Chat: Available 24/7 via the d99999 platform
• WhatsApp: +880 1700-000000

Response times: Live chat is instant. Email responses are delivered within 24 hours. All responsible gaming requests — including self-exclusion activation, limit adjustments, and account closure — are prioritised above standard support queries and handled by trained staff members based in our operations centre.

If you are in immediate distress related to gambling harm, please contact our live chat team right now. Our agents are trained to listen without judgement and guide you to the most appropriate help available to you as a player in Bangladesh.