d99999 Privacy
Policy

1. Data We Collect

d99999 collects personal data from you in several ways — directly when you register or interact with the platform, automatically as you browse and play, and occasionally from third-party sources as part of our identity verification and fraud prevention processes. The categories of data we collect are described below.

1.1 Data You Provide Directly

When you register an account, complete identity verification, make a financial transaction, or contact our support team, you may provide the following categories of personal data:

• Identity data: Full legal name, date of birth, nationality, National ID (NID) number, passport number, or birth registration details
• Contact data: Email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other)
• Financial data: Payment method details (bKash account number, Nagad account number, Rocket wallet, Upay ID, bank account details, or card number last four digits); transaction history; deposit and withdrawal records
• Verification documents: Scanned or photographed copies of identity documents submitted for KYC purposes
• Communication data: Messages, emails, live chat transcripts, and call recordings where you contact d99999 support

1.2 Data Collected Automatically

When you access d99999 through a browser or mobile device, we automatically collect certain technical and behavioural data, including:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage data: Pages visited, time spent on each page, games played, bets placed, search queries, click paths, and session duration
• Location data: Approximate geographic location derived from your IP address (country and city level only — we do not collect precise GPS coordinates)
• Log data: Server-side access logs recording the date, time, and nature of each request made to the d99999 platform

1.3 Data from Third Parties

In certain circumstances d99999 may receive personal data about you from third-party sources, including payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank), identity verification service providers, fraud detection agencies, and game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). Data received from these sources is used solely for the purposes stated in this Policy.

2. How We Use Your Data

d99999 processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The table below summarises our primary processing purposes and the lawful basis for each.

2.1 Marketing Communications

d99999 will only send you promotional emails, SMS messages, or in-platform notifications if you have given explicit consent at registration or through your account settings. You may withdraw consent at any time by updating your communication preferences in your account dashboard or by contacting support at [email protected]. Withdrawal of consent for marketing does not affect your ability to use the platform.

2.2 Automated Decision-Making

d99999 uses automated systems to detect potentially fraudulent activity, identify responsible gaming risk indicators, and serve personalised game recommendations. Where an automated decision has a significant legal or similarly significant effect on you (for example, account suspension based on fraud detection), you have the right to request human review of that decision. Contact our support team to exercise this right.

3. Data Sharing & Third Parties

d99999 does not sell your personal data. We share your data only in the specific, controlled circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under strict contractual data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank — to execute deposit and withdrawal transactions
• Identity verification providers: Third-party KYC platforms that verify the authenticity of documents you submit
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi — who receive anonymised or session-level data to power their games
• Cloud infrastructure providers: Hosting and database services that store platform data in secured, access-controlled environments
• Analytics providers: Anonymised usage data used to improve platform performance and user experience

3.2 Legal & Regulatory Disclosure

d99999 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a valid legal process, or to protect the rights, property, or safety of d99999, its users, or the public. We will notify you of such disclosures where permitted by law.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of d99999's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to this Privacy Policy that results from it, and you will retain the right to request deletion of your data at that time.

4. Cookies & Tracking Technologies

d99999 uses cookies and similar tracking technologies to operate essential platform functions, understand how users interact with the site, and deliver a more personalised experience. A cookie is a small text file placed on your device when you visit a website.

4.1 Types of Cookies We Use

• Strictly necessary cookies: Required for core platform functionality such as maintaining your login session, loading your account balance, and processing bets. These cookies cannot be disabled without breaking core features.
• Performance & analytics cookies: Help us understand how users navigate the platform — which pages are most visited, where users drop off, and how long sessions last. Data collected is aggregated and anonymised.
• Functionality cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations so you do not need to re-enter them on each visit.
• Targeting & personalisation cookies: Used (with your consent) to serve game recommendations and promotional content relevant to your interests and betting history on d99999. These are only placed if you opt in.

4.2 Managing Cookies

You can control and delete cookies through your browser settings at any time. Most modern browsers (Chrome, Firefox, Edge, Safari) allow you to block all third-party cookies, delete existing cookies, or browse in private/incognito mode. Note that disabling strictly necessary cookies will impair your ability to use the d99999 platform. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

4.3 Third-Party Tracking

d99999 does not permit third-party advertising networks to place tracking cookies on our platform for the purpose of building cross-site advertising profiles. Any third-party scripts present on d99999 (such as those from game providers) are contractually restricted from using your data for their own independent marketing purposes.

5. Data Retention & Storage

d99999 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods below are indicative; specific retention periods may be longer where required by anti-money laundering or other regulatory obligations.

Upon expiry of the applicable retention period, personal data will be securely deleted, destroyed, or anonymised so that it can no longer be attributed to you as an individual. Data that has been anonymised is no longer subject to this Privacy Policy.

6. Your Privacy Rights

As a registered user of d99999, you have a number of rights in relation to your personal data. These rights are described below. To exercise any of them, please contact our Data Protection team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data d99999 holds about you, along with information about how it is being used. We will provide this in a commonly used electronic format free of charge.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure ("Right to Be Forgotten"): You may request that d99999 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other lawful basis applies), or where the data has been unlawfully processed. This right is subject to overriding legal obligations that require us to retain certain data.
• Right to Restrict Processing: You may ask d99999 to pause the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, machine-readable format and to have it transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where d99999 relies on legitimate interest as the lawful basis. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to Human Review of Automated Decisions: Where a significant decision is made about you solely by automated means, you have the right to request human review of that decision and to challenge the outcome.

7. Data Security Measures

d99999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to, the following:

• Encryption at rest: All personal data stored on d99999 servers is encrypted using AES-256, the industry standard for data-at-rest protection.
• Encryption in transit: All data transmitted between your browser or app and d99999 servers is protected using TLS 1.3. HTTP connections are automatically redirected to HTTPS.
• Access controls: Access to personal data within d99999's systems is restricted on a strict need-to-know basis. All internal access is logged and audited regularly.
• Penetration testing: d99999's platform and infrastructure undergo regular security assessments conducted by independent third-party specialists to identify and remediate vulnerabilities.
• Incident response: d99999 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected users without undue delay.
• Employee training: All d99999 staff who handle personal data receive mandatory data protection training upon onboarding and annually thereafter.

Notwithstanding these measures, no method of internet transmission or electronic storage is 100% secure. d99999 cannot guarantee absolute security, but we are committed to addressing any security incident promptly and transparently. If you suspect any unauthorised access to your account, contact us immediately at [email protected].

8. Policy Updates & Contact

8.1 Updates to This Policy

d99999 reviews this Privacy Policy periodically and updates it when necessary to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify you by email (sent to the address registered to your account) and via an in-platform notification displayed upon your next login. The effective date at the top of this document will be updated accordingly.

We encourage you to review this Policy periodically. Continued use of the d99999 platform following notification of an update constitutes your acceptance of the revised terms, except where applicable law requires your explicit re-consent.

8.2 Contact & Data Protection Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way d99999 processes your personal data, please contact our Data Protection team using the details below. We will acknowledge receipt of your enquiry within 5 business days and aim to resolve it fully within 30 calendar days.

• Email: [email protected] (subject line: "Privacy Enquiry")
• WhatsApp: +880 1700-000000
• Live Chat: Available 24/7 via the platform

This Privacy Policy is governed by and construed in accordance with applicable Bangladeshi data protection principles. Any disputes arising from or in connection with this Policy shall be subject to the jurisdiction of the competent courts, with Dhaka as the primary venue.